As Operations Manager at BreadSMP, I oversee the complete technical infrastructure and operational systems for a thriving Minecraft server community. This role encompasses both technical management and organizational leadership, ensuring smooth operations across all platforms.
Key Responsibilities
- Overseeing technical infrastructure including Pterodactyl Panel management.
- Managing Discord Server and community moderation.
- Maintaining website infrastructure and ensuring optimal performance.
- Store management and payment processing systems.
- Creating comprehensive documentation including staff handbooks and application forms.
- Handling server deployments and performance tuning.
- Coordinating with staff team and implementing operational procedures.
- Monitoring server health and implementing preventive maintenance.
Technologies Used
- Pterodactyl Panel - Server orchestration and management
- Linux (Debian 12) - Server Operating Systems
- Nginx - Web server and reverse proxy configuration
- MariaDB - Database administration
- Word / Docs - Documentation creation
Documentation & Processes
Developed comprehensive staff handbooks covering server policies, moderation guidelines, and technical procedures. Created streamlined application forms for staff positions and implemented
systematic onboarding processes. Established standard operating procedures for server deployments, backup protocols, and incident response.
Achievements
Successfully streamlined operational workflows, reducing response time to technical issues by 60%. Implemented automated deployment systems that decreased server update time from hours to minutes. Created documentation framework that improved staff onboarding efficiency and consistency across the team.
